GUARANTEE IN GENERAL

We guarantee everything we make repair, or sell for one year from the date of delivery unless otherwise notated here or in writing to the customer. This means we guarantee such things as loose stones not falling out or becoming loose and the parts that we make or repair breaking in the areas in which we worked. Watch repairs are guaranteed for six months.

Items Not Guaranteed

1.         Glued items.

2.         Enameling.

3.         Lead solders that do not have a special “patch” support.

4.         Gold or rhodium plating.

5.         Loss of any prong set stone that has three or fewer prongs (unless in a stud earring setting).

6.         Loss of any round stone over ½ carat unless it is set in a four prong gold setting or a four prong platinum setting.

7.         Loss of any prong set stone unless it has the following number of prongs:

Cut                                           Number of Prongs

Princess/Ascher Cut                 4             

Emerald Cut                             4

Oval                                         6

Marquis                                    6

Pear Shaped                              5

Heart                                        5

Trillion                                    Must have “V” prongs

8.         Prong set stones that have thin prongs, missing prongs, or stones that are set crooked, leaving a much shorter prong on one side of the stone than the other.

9.         Bead setting where the beads are badly worn or some beads are missing or stones that are set crooked, leaving part of the girdle of the stone sticking up beyond the surface of the metal.

10.      Channel setting where either the channel is very thin, torn, not straight across the stones OR there is no support underneath the channels to hold them together. Example: No cross wires or support to keep the channel from pulling away leaving the stone to loosen or fall out.

11.       Bezel setting where the bezel is too thin, torn or the stone is set crooked and not all of the stone is held in by the bezel.

12.      Shanks that are too thin (less than 1mm thick and less than 2mm wide).

Specific Item Guarantees

Ring Sizing

1.         If we size the customer’s actual finger and the size is incorrect, we will resize the customer’s ring at NO CHARGE within 30 DAYS from the date of delivery. If we did not get to size the customer’s actual ringer and the ring was a casting, special order or a sale from us, we will resize the ring once at no charge, within 30 days of the date of delivery from our store.

2.         If we size a ring to the customer’s requested size and that size is incorrect, we will charge again to resize the ring. (Example: We think the customer should wear a size 5 and the customer requests a 6 and after sizing it is too loose, we will charge again. In such cases, mark clearly on the envelope “Per Customer Request”.)

3.          We can only guarantee our ring sizing from the customer’s finger. We cannot be given another ring to go by for size and be accurate.

4.         The ring size on a ring will not change, but because a customer’s finger can become larger or smaller because of diet, medication, the weather or weight change, we can only guarantee ring sizings for 30 days from the date of delivery of the ring.

5.         With Mother’s Ring orders, these rules are subject to change.

Tightening and Checking

1.         Tightening stones: Our extra fee charged to check and tighten stones will warrantee against stone loss as long as the stones are set as previously described. Without the extra charge to tighten stones (as described in out price book for tightening stones), we do not warranty the stones against loss, unless we actually set the stones.

2.         “Checking Links” – When asked to “check links” on rivets, chains, bracelets, clasps, etc., we cannot guarantee their loss or durability. Many items cannot be checked without taking them completely apart. This will cause the item to have to be repaired just because of the disassembly. Many items that are wearing “OK” today may have a problem days or weeks later. We can only guarantee items that we actually repair, not ones that we visually inspect.

3.         Retipped prongs on stones – We cannot guarantee the loss of a stone when we do not retip or reprong all of the prongs when we deem it necessary to repair all of the prongs or tips.

Gems and Diamonds

1.         We do not guarantee that a diamond or gemstone, once taken out of our store will not chip, break, scratch, or fracture. No stone, including a diamond can be guaranteed not to break, chip, scratch, or fracture. We strongly suggest insuring your jewelry with your homeowners’ policy or through Jeweler’s Mutual’s personal jewelry insurance. They will pay for such damage.

2.         We cannot be responsible for the further fracture or damage to stones or diamonds that are received from the customer that are already damaged, chipped, broken, or have large inclusions or imperfections. We will inform the customer of these items before proceeding with the repair or installation work.

Refund and Exchange Policy

See "Store Policies" page for refund and exchange policy.